Capabilities

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We
create
lifelong
customers

Having a transactional relationship with your prime prospect is important. But nurturing an emotional relationship can be transformative.

Source Code for Success

How do you design a total customer experience? If you’re doing it right, with disciplined planning. For us, that starts with 4D, our proprietary brand development process. The result is an emotionally resonant creative platform—the brand’s Source Code. This Source Code is engineered into every touchpoint, from national TV to solitary search, pushing the rational and emotional buttons that are meaningful to your audience.

Customer Journey

Everyone’s seen the traditional marketing funnel. At MKR, we think there’s more opportunity to turn audience members into advocates for your brand when you think about the customer journey as a cycle. Getting the right message to the right person at the right time keeps prospects engaged with your brand, from first-touch to passionate advocacy.

Customer Journey AWARENESS PURCHASE PERCEPTION PREFERENCE RESEARCH CONSIDERATION DECISION PROACTIVE ADVOCACY ASSISTED ADVOCACY REFERRAL EXPERIENCE INTRODUCTION CLICK to explore the quadrants of your customer’s journey

Mass Audience

Mass audience is all about casting the widest net. It's telling your audience about who you are and why you're their new favorite thing. Exploring what makes your brand different from all the others and how you provide value.

Audience's Audience

Facilitating your customers’ transformation into advocates is one of the most powerful tools in a marketers’ arsenal. Brand messages are important, but when that message comes from a trusted source like a friend, it's far more impactful. Turning your audience into advocates makes your message go farther with greater impact.

Audience of One

Here’s your chance to speak to a customer one on one. Taking in all the available audience data and creating messaging that speaks to that customer at the right moment turns an impersonal purchase choice into a relationship with your brand that stands apart.

Addressable Audience

Addressable audience is where you start to convince an audience member to become a customer. They're moving from research to a buying decision and this is your chance to make sure you're doing what you can to solidify that decision.

Services

Strategy and Planning

Strategy & Planning

 

We’re devoted to the strategy process in all that we do because it’s the starting point. From research to brand strategy, to the planning that goes into your next big idea—we’re experts.

Creative and Design

Creative & Design

 

We live for big ideas. Because creativity has always been, and will always be, the fuel for every campaign. Our creative team knows how to turn every opportunity into a winnable moment.

Website Development

Website Development

 

Your website is the place where all your customer needs are met. We have the creative and technical development chops to get the job done, including e-commerce to ADA compliance.

Content Marketing

Content Marketing

 

The ability to deliver a compelling message about yourself to your audience is the only way to get noticed in the din of our everyday lives. Our team not only understands best practices, we also have a vision for what’s next.

Social Media

Social
Media

 

Social changes every day. That’s why we have a team of experts who are ready to help you craft the perfect message on the right platform and deliver the right audience to your door.

SEO and SEM

SEO &
SEM

 

Making sure your audience can find you is just half the battle. Going beyond that to ensure you’re seen by new audiences at the same time is the essential goal.

Analytics and Reporting

Analytics & Reporting

 

Your audience tells you everything you need to know, what’s important is being able to analyze that information to get the insights that let you understand the story. Our team of analysts are here to help decipher the data.

Public Relations

Public
Relations

 

We can enhance your brand by identifying and talking to the right audience in the right voice. Through a strategic communications process, we build mutually beneficial relationships to solve challenges and heighten opportunities.

Media Planning and Buying

Media Planning & Buying

 

Having the right message for your audience won’t deliver results if that audience can’t see the message. Our experts can show you how to connect with prime prospects to deliver real results.